1. If you are not already, we require you run the most recent version of Flash (http://get.adobe.com/flashplayer/). Please go here to check if Flash is running on your computer and/or the version of Flash Player you have installed.
2. Clear your browser's cache and cookies. Please review this link for instructions that apply to your specific browser:
4. Try the same issue in the latest versions of both Firefox (www.getfirefox.com) and Internet Explorer (www.microsoft.com/windows/ie), Google Chrome (www.google.com/chrome). If you're using a Mac and have not tried it yet, please try this issue in Safari.
If this did not answer your question, please Contact Us.