Help Center

My JibJab Account →

Why am I getting an error message or error code (i.e. fault_string, error 2046, error 003)?

Here are some steps that you can try that will likely fix the problem:

1. If you have not already, we require you to update to the latest version of Flash (

2. Clear your browser's cache and cookies. Please review this link for instructions that apply to your specific browser:

3. Please upgrade your browser to the latest version or choose another browser:

4. Ensure your anti-virus software isn't blocking

5. Check your firewall settings; they may be blocking JibJab.




If this did not answer your question, please Contact Us.