Here are some steps that you can try that will likely fix the problem:
1. If you have not already, we require you upgrade to Flash 11 (http://get.adobe.com/flashplayer/).
2. Clear your browser's cache and cookies. Please review this link for instructions that apply to your specific browser:
3. Please upgrade your browser to the latest version or choose another browser:
- Firefox (www.getfirefox.com)
- Internet Explorer (www.microsoft.com/windows/ie)
- Google Chrome (www.google.com/chrome).
- (MAC) Safari (http://www.apple.com/safari/)
4. Ensure your anti-virus software isn't blocking JibJab.com
5. Check your firewall settings; they may be blocking JibJab.
If this did not answer your question, please Contact Us.