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I keep seeing a blank/black screen or a spinning wheel

Here are some things that you can try that will likely fix the problem:

1. Please ensure you are using the most recent version of Flash. Click here to check if Flash is running on your computer and/or if the version of Flash Player you have installed is up to date. 

We recommend using a browser such as Google Chrome. It is a Flash-ready platform that doesn't require any Flash updates, so you can view your videos without any issues.

You can download Google Chrome for free here.

 2. Clear your browser's cache and cookies. Please click here for instructions that apply to your specific browser.

3. Please upgrade your browser to the latest version: