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Why do I see a blank/black screen or a spinning wheel?

Here are some things that you can try that will likely fix the problem:

1. If you are not already, we require you use the most recent version of Flash ( Please go here to check if Flash is running on your computer and/or the version of Flash Player you have installed.

2. Clear your browser's cache and cookies. Please review this link for instructions that apply to your specific browser:

3. Please upgrade your browser to the latest version:

If you continue to experience issues, we recommend using Google Chrome, a Flash-ready platform that doesn’t require any Flash updates. You can download Google Chrome for free at






If this did not answer your question, please Contact Us.

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