My recipients are not receiving my ecards.

After you send a card to your recipient you will receive an email notification that the card has been sent. You can also ensure the cards are being sent by sending a copy of the ecard to your own email address. Please add 'noreply@jibjab.net' to your Address Book or list of safe senders/contacts.

To track if your sent ecard has been 'opened' or not, please go to 'my eCards' in the upper right. Scroll to your sent card and click 'track ecard' (below the image). You will see here if the card has been 'opened' or not. If it is 'unopened', just click the 'resend' button and we'll send another copy to your recipient.

Here is a direct link to get to your 'My eCards' page: http://www.jibjab.com/my_account/my_ecards

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