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My friends aren't receiving my eCards

If your eCards are not being received, it's usually due to one of these main issues:

  • The notification emails are being blocked by your friend's spam filter. 
  • The provider of the email address to which you are sending is blocking emails from JibJab
  • If your friend is a Gmail user, the card may have ended up in the inbox under the 'Promotions' tab or in the 'All Mail' folder.

The best solution in these cases is to email a link to your eCard from your personal email account. You can do this easily by copying and pasting the URL located next to it on your 'My eCards' page.

Be sure to add 'hello@jibjab.com' to your list of safe senders before you resend.