Please try the following tips:
1. Please make sure there are no spaces before, after, or in your email address/password. Logins are case-sensitive.
2. Are you signing in with the correct email? Check your email inbox for your JibJab receipt and try signing in with the email address listed on the receipt. If that doesn't work, check your alternate email addresses!
3. Did you pay for JibJab using a PayPal account? The email address your account is under may be different than the email associated with your PayPal account.
4. If you forgot your password please click here to request a password reset email: http://www.jibjab.com/user/forgot_password. Check your spam folder if you don't see our email in your inbox.
5. If all else fails, please contact us at email@example.com.