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How do I cancel my JibJab Membership?

If you’ve had your Membership for less than 30 days and are not entirely satisfied by it, you may cancel it for a full refund.

To cancel your Membership and request a refund:

  1. Email us at help@jibjab.com.

  2. Mention you’re requesting a refund and include the email address associated with your JibJab account.

  3. If you don’t know the email address on your account, we will just need the full name on your credit card + the charge date. If you paid using PayPal, please provide us with the email address you use to log in to your PayPal account.

 

If you would like to cancel your Membership auto renewal:

  1. Log in to your paid account first.

  2. Click ‘my account’ in the top righthand corner, then 'My Info.'

  3. Click on 'Membership' and you will be able to 'Edit Auto-Renewal Subscription' here. If you do not see the link to 'Edit Auto-Renewal Subscription, then you have already successfully shut off your auto-renewal.

Once auto-renewal is cancelled, your membership will expire on the end date and your account won’t be charged again.

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