Top 10 Issues & Questions
Here we've collected answers to the ten of the most common queries we receive from our users, barring the obvious "Why are you guys so awesome?"
- I cannot scroll through or see all of my existing heads. Why are some of my heads 'hidden' when I cast my ecard?
- I am unable to log in.
- I am having trouble uploading a photo to my Starring You! eCard.
- I am having trouble posting ecards to Facebook.
- I cannot click the 'Submit' or 'Done' button on your site; the buttons are not registering.
- I am getting an error message or error code (i.e. fault_string, error 2046, error 003).
- Why does my account reflect a 'free' membership when I have already paid?
- Will JibJab work on my iPad/iPhone or other tablet/mobile device?
- My recipients are not receiving my ecards.
- All I see is a blank or black screen; or spinning wheel.